These Terms of Service (“Terms”) are an agreement between you and Abhishek Pal, an individual carrying on business under the name Renvoire, of Rudrapur, Uttarakhand, India (“Renvoire”, “we”, “us”). They apply to renvoire.com, app.renvoire.com and every service we provide.
Part A applies to everyone who uses our website or app. Part B also applies when your organisation buys a service from us. Part C applies to both.
By using our website, creating an account, accepting these Terms in the app, or signing or paying for an order, you agree to these Terms. If you accept on behalf of an organisation, you confirm you’re authorised to bind it, and “you” means that organisation.
Part A: Using our website and app
1. Business use only
Our services are for businesses. By buying from us you confirm you’re acting for a business, not as a consumer. You must be at least 18 to use our website or app.
2. Accounts and invite codes
Anyone can create an account on app.renvoire.com, which opens in limited mode. Full access needs an invite code we issue after an onboarding call. You agree to:
- give accurate information and keep it up to date;
- keep your password and sign-in secure, and tell us promptly about any unauthorised use;
- use one account per person and not share it;
- not sell, share or transfer an invite code.
You’re responsible for activity under your account. We may refuse an account or invite code, and may suspend or close an account that breaks these Terms.
3. Acceptable use
You must not:
- break any law or anyone’s rights while using our website, app or services;
- probe, scan or test the security of our systems, or try to get around access controls, without our written permission;
- scrape, copy or harvest our website, app or reports by automated means, or copy our website’s design or content;
- reverse engineer, decompile or interfere with the app, or overload it;
- upload malware or content you don’t have the right to share;
- use the app to try to identify, contact or recruit our consultants (see section 15);
- ask us to do anything section 6 rules out.
Part B: Our services
4. What governs a purchase
Each purchase is made through an order: a signed proposal or order form, an invoice you pay, a plan or invite code issued to you, or an order placed in the app (each an “Order”). If documents conflict, this order applies: (1) a signed Order or proposal, (2) these Terms, (3) the order and refund terms shown in the app when you place an order, (4) descriptions on our website.
5. What we provide
Brand plans (Launch, Scale, Dominate, Custom). Monthly managed campaigns. Each plan commits us to specific monthly inputs (for example brand mentions, engagement comments, posts, prompts tracked and reporting frequency) as listed on our Pricing page or in your Order on the day you buy.
AI Visibility Audit. A one-off measurement of how AI engines describe your brand, with a walkthrough call, delivered within 5 business days after we receive what we need from you.
Agency orders. For agencies we’ve invited, individual deliverables ordered through the app and paid from a prepaid wallet, on the order and refund terms shown in the app at the time of the order.
Inputs, not outcomes. We commit to the work. We report results honestly, but we do not promise any particular outcome: not mentions or citations in any AI engine, rankings, views, traffic, leads or revenue. AI engines and platforms decide what they show, and that is outside our control.
Carry-over. If we don’t deliver a committed brand-plan input in a month, it carries over to the next month at no charge. If it is still undelivered when your plan ends, we will deliver it within 30 days after the end date.
Measurement. We currently measure Google AI Overviews and Gemini. We may name other AI tools as places buyers ask questions, but we only report measurements for engines we actually measure.
6. How we work: our standards
These standards are part of what you buy. We will not set them aside for any client, and you agree not to ask us to.
- Disclosure on every paid deliverable. Every post or comment delivered for a client carries a clear disclosure of the commercial relationship, in the content itself.
- Community permission. We work in a community only where its rules or its moderators allow the activity.
- No vote manipulation. We never buy, sell, request or coordinate votes, and no service touches votes.
- No account trading. We never sell, rent, transfer or hand over accounts, and we never take or share account credentials.
- True first-person claims. We won’t post experience or usage claims the poster can’t truthfully make.
- No fake reviews or simulated consensus. We don’t create fake reviews, impersonate customers, or use several of our accounts to back the same client in one thread.
- Refused categories. We decline work in communities or categories we consider unsafe or banned, and in communities meant for people in crisis unless the community has agreed.
We may adapt, decline or remove any content that would break these standards, a community’s rules, a platform’s rules or the law. Doing so isn’t a breach of these Terms.
7. Your responsibilities
You agree to:
- give us accurate information, timely access and approvals. If you’re late, our delivery dates move by the same time; fees don’t change;
- make sure every claim you give us or approve is true and that you can back it up;
- tell us about any rules, approvals or restrictions that apply to your product or industry (for example health, finance, legal or regulated products);
- only give us materials (logos, copy, images, data) you have the right to give us;
- not ask us to break section 6, any platform’s or community’s rules, or any law, including advertising and consumer protection law;
- keep your Do-Not-Say list and approved claims current.
8. Platforms, communities and AI engines
We deliver work on platforms and measure services we don’t own or control, including Reddit, Quora, LinkedIn, Google and AI assistants. We’re not affiliated with or endorsed by any of them. They and their moderators can change rules, remove content, limit access or change how their systems work at any time.
If a brand-plan deliverable is removed within 72 hours of posting for a reason within our control, we replace it at no charge and it doesn’t count towards that month’s inputs. Removals for other reasons (for example a platform-wide change, or a moderator removing content that met the community’s rules) are not a breach of these Terms. For agency orders, the removal and refund rules shown in the app apply: the deliverable fee is refunded if a removal you report inside the guarantee window is confirmed; warm-up work is not refunded.
9. Fees and payment
Prices are in US dollars and exclude taxes, which you pay in addition where they apply. You pay your own bank, card, transfer and network fees.
Brand plans are invoiced monthly at the start of each service month. You never pay more than one month in advance unless your Order says otherwise. Invoices are due within 7 days.
Commitment pricing. The 3-month and 6-month prices apply only if you commit to that term in your Order. The month-to-month price applies otherwise.
Founding offer. Where we agree in writing to the founding offer (the 6-month price on a 3-month commitment), it’s given in exchange for a case study and two referral introductions. You approve the case study’s final wording before we publish it. If you don’t provide them, we may charge the difference between the founding price and the 3-month price.
AI Visibility Audit. $750, paid before work starts. If you start a brand plan within 14 days of the walkthrough call, we credit the full $750 against your first plan invoice. If we don’t deliver the audit within 10 business days of receiving what we need from you, you can ask for a full refund. Otherwise the fee isn’t refundable once work has started.
Agency wallets. Agency orders are paid from a prepaid wallet. Your wallet is credited with the amount that actually settles after payment-network fees, and funds are held when you order and charged when a deliverable is approved and its guarantee window has passed, as shown in the app. A wallet is not a bank account and earns no interest. On closing your account, we refund any available (not held) balance to you, less network or transfer fees, within 30 days.
Payment methods. We currently accept bank transfer and Wise. Card and ACH payments will be available through Stripe once live. Crypto is accepted only for agency wallet top-ups.
Late payment. If an invoice is more than 7 days overdue, we may pause work after giving you written notice. Committed fees remain due while work is paused for non-payment.
Invoice questions. Tell us within 14 days of an invoice if you think it’s wrong. We’ll work it out in good faith; you pay any undisputed part on time.
Price changes. We may change list prices. Changes don’t affect a commitment term already agreed. For month-to-month plans, we give at least 30 days’ notice before a new price applies.
10. Term, renewal and cancellation
Month-to-month plans renew each month until either of us cancels in writing at least 7 days before the next service month. Cancellation takes effect at the end of the current paid month.
Commitment terms (3 or 6 months) run for the full term. At the end, the plan continues month-to-month at the then-current month-to-month price unless you renew for a new term or cancel in writing at least 7 days before the term ends.
Early exit from a commitment. You can leave before your term ends by telling us in writing. You then pay (a) the current month’s fee, and (b) the difference between your committed monthly price and the month-to-month price for every month you’ve used. Example: on Scale with a 6-month commitment ($4,000/month), leaving after 2 months means paying back 2 × ($5,500 − $4,000) = $3,000.
Termination for cause. Either of us may end an Order by written notice if the other materially breaches these Terms and doesn’t fix the breach within 14 days of being told. We may end or suspend an Order immediately if you ask us to break section 6 or the law, or if you don’t pay after a notice under section 9.
If we end a plan for our own convenience, we refund any fees paid for work not yet delivered, and early-exit charges don’t apply.
On ending, we send a final report covering work delivered. Data is handled as set out in our Privacy Policy. Sections that by their nature should survive (fees owed, confidentiality, intellectual property, non-solicitation, liability, disputes) survive.
11. Confidentiality
Each of us will keep the other’s confidential information confidential, use it only for our work together and share it only with people who need it and are bound to keep it confidential. Your confidential information includes your non-public plans, data and results. Ours includes our methods (including how we prepare accounts and communities), playbooks, pricing not on our website, our consultant network and the identities of our consultants and other clients.
This doesn’t cover information that is public through no fault of the receiver, was already known to it, is independently developed, or must be disclosed by law (with notice to the other party where the law allows). These obligations last during our work together and for 3 years after, and for trade secrets for as long as they remain trade secrets. A separate NDA between us takes priority where it says more.
12. Publicity
We won’t name you, show your logo or publish results about you without your written permission (an email is enough). You can withdraw permission for future use at any time.
13. Intellectual property
Yours. You keep all rights in your brand, trademarks, materials and data. You give us a non-exclusive licence to use them only to provide the services.
Ours. We keep all rights in our methods, software, templates, playbooks, know-how and anything we created before or independently of your engagement, and in aggregated or anonymised data that doesn’t identify you.
Deliverables. Once you’ve paid for them, you may use the reports, audits and playbooks we deliver to you for any purpose within your business, including sharing them with your team, investors and advisers. You may not resell them or publish our playbooks or methods.
Content posted publicly. Content we post is published under the platform’s terms from the poster’s account, which stays the poster’s. You may quote and share the public content. We don’t transfer accounts.
Feedback. If you suggest improvements, we can use them freely.
14. Warranties
We will perform the services with reasonable skill and care, in line with good industry practice and section 6. Except as stated in these Terms, the website, app and services are provided “as is” and we make no other promises, express or implied, including about results, fitness for a particular purpose or uninterrupted availability.
15. Our consultant network
During our work together and for 12 months after it ends, you will not try to identify, contact, engage or hire any consultant who worked on your account, directly or through someone else, for similar work. General job adverts not aimed at them are fine.
16. Indemnity
You will defend and compensate us against third-party claims, losses and reasonable costs arising from (a) your materials, claims or instructions, (b) your products or services, or (c) your breach of section 7 or the law.
We will defend and compensate you against third-party claims that original material we created for you (excluding anything you supplied) infringes their intellectual property, subject to section 17.
The party seeking protection must tell the other promptly, let it control the defence and cooperate reasonably.
17. Limitation of liability
Neither of us is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or data, however caused.
Our total liability arising from or relating to these Terms and all Orders is limited to the fees you paid us in the 3 months before the event giving rise to the claim.
These limits don’t apply to your obligation to pay fees, to either party’s liability for fraud, or to anything the law doesn’t allow to be limited.
Part C: General
18. Events outside our control
Neither of us is responsible for delay or failure caused by events outside our reasonable control, including platform or API shutdowns, changes in a platform’s or AI engine’s rules or systems, internet or hosting outages, natural disasters, war or government action. Payment obligations for work already delivered still apply.
19. Changes to these Terms
We may update these Terms. We’ll post the new version here with its date. For active Orders, a material change takes effect at your next renewal, and we’ll give you at least 30 days’ notice by email; the app may ask you to accept the new version before placing new orders. Continuing to use the website after a change means you accept it.
20. Transfer
We may transfer our rights and obligations under these Terms and any Order to a company we form to run Renvoire, or to a buyer or successor of our business, by notifying you. Your rights won’t be reduced as a result. You may not transfer yours without our written consent.
21. Governing law and disputes
These Terms are governed by the laws of India. If a dispute arises, we’ll first try to resolve it by good-faith discussion for 30 days. If that fails, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement (or, failing agreement, as that Act provides). The seat of arbitration is New Delhi, India; the language is English; hearings may be held online. Either party may ask the courts at New Delhi for urgent interim relief.
22. Notices
We send notices to the email address on your account or Order. You send notices to avik@renvoire.com. Email notices take effect when sent, unless the sender gets a delivery failure.
23. Everything else
These Terms, together with any Order and our Privacy Policy, are the whole agreement between us about their subject and replace earlier discussions. If any part is found unenforceable, the rest still applies. Not enforcing a right isn’t a waiver of it. We’re independent contractors; nothing here creates a partnership, employment or agency. No one else has rights under these Terms. These Terms may be accepted electronically and are written in English.
24. Contact
Renvoire, Rudrapur, Uttarakhand, India · avik@renvoire.com · WhatsApp +1 (813) 214-2419